OUR RATES AND POLICIES:

  • We have a Flexible Covid-19 Cancellation Policy.

  • Our Rates and Policies are at the discretion of Summerwood Guest House and are subject to change.
  • Quoted in South African Rand (ZAR), inclusive of breakfast.
  • 15% VAT included.

CHECKIN POLICY:

  • Check in: From 14:00.
  • Check out: 10:30.
  • Early guest check in, before 14:00 is unfortunately not available.
  • A luggage drop facility is available after 11:00 should you arrive early.

LATE CHECKIN POLICY:

  • Office hours are available from 07:30 – 19:30.
  • Please communicate your late arrival times with us well in advance.
  • Please supply us with a direct contact number to reach you.
  • Any arrivals after 20:00 will fall under our late check in policy
  • Pricing is tiered according to late arrival time, as alternative arrangements will need to be made.
  • Minimum late arrival fee is R350.00.

CANCELLATION POLICY:

  • We have a Flexible Covid-19 Cancellation Policy.
  • Cancel witin 48 hours of check-in for a full refund,  if you have been directly effected by the Covid-19 pandemic.
  • 30 days or more prior to arrival – No charge.
  • 29 – 0 days prior to arrival – 100% charged
  • Please note that credit card swipe fees will be charged for all payment reversals proceeded by Summerwood Guest House as a result of cancellations.

GROUP BOOKING POLICY:

Groups are from 3 rooms and more:

  • Provisional reservation is kept for 2 weeks only.
  • Thereafter a 20% non-refundable deposit is required to keep the booking.
  • Full deposit is required 8 weeks prior to arrival.

SMOKING POLICY:

  • Smoke detectors are located throughout our property.
  • The inside of our building, including all our rooms are strictly No Smoking zones.
  • Smoking is only allowed in designated outside areas.
  • Ground floor rooms 1 & 2 have outside terrace areas where smoking is allowed.

CHILD POLICY:

  • Regrettably no children under 12 allowed.

ROOM SIZES:

ROOMS 5 & 7:

  • Our smaller standard sized rooms.

ROOMS 1, 4 & 6:

  • Our medium sized rooms.

ROOMS 2, 3 & 8:

  • Our larger sized rooms..

BED SIZES:

ROOMS 1 ,3 & 8:

  • King size beds.

ROOMS 2, 4 & 6:

  • Twin or king bed/s.

ROOMS 5 & 7:

  • Queen size beds.

IMPORTANT NOTICE:

  • For special occasions booking of rooms 5 and 7 is not advisable.
  • We recommend rooms 3 and 8 for special occasions, as those are our larger rooms.
  • Maximum 2 people per room.
  • Unfortunately no extra bedding arrangement or options are available (eg sleeper couch).

SPECIAL OCCASIONS:

  • Booking agents and guests can prearrange special occasion item ‘add-ons’ with our management team.
  • Eg flowers, sparkling wine, chocolates etc.
  • Depending on your available budget these add-on items will be added to your final invoice.
  • Please note special upgrade requests eg ‘honeymoon’, ‘birthday’, ‘anniversary’ will be at additional cost and will not be treated as a cost to guest house.
  • Please organise Special Occasion item/s well in advance.

RESTAURANT BOOKINGS AND WINE TOURS:

  • Stellenbosch can get extremely busy and restaurants are in high demand.
  • It is important that our guests please pre-book restaurants and tours to enhance your experience.
  • We also provide wine tour packages that could be tailored around your budget requirements for a more bespoke experience.